Refund policy

At Ash & Ivory, your satisfaction is our priority. If you are not happy with your purchase, we offer returns and refunds under the following conditions:

1. Eligibility

• Items must be unused, in original packaging, and in the same condition as received

• Returns must be requested within 7 days of delivery

2. Non-Returnable Items

• Customized or made-to-order products

• Used or damaged items

3. How to Return

• Contact our support team via:

  • Email: info@ashandivory.pk

  • Instagram: @ashandivory.pk

  • WhatsApp (Return Queries): 0332-5533110

• Provide your order details and reason for return

• Follow the instructions shared by our team for secure return shipping

4. Refunds

• Approved refunds are processed within 5–7 business days

• Refunds are issued to the original payment method

5. Exchanges

• Exchanges for other products or colours are handled on a case-by-case basis

For any questions regarding returns or refunds, our team is always here to assist you promptly.